Air Cargo Global-Hakuna Matata

TERMS & CONDITIONS 

Tel: 0207 993 2763

Tel: 0722 355 378 

E: Info@kenya-aircargo.com 

Online shopping delivered to you door in Kenya

Contact Us

Tel: +44 0207 993 2763

+254 0722355378

Email: Info@kenya-aircargo.com

Skype:KENYAAIRCARGO

Contact Us

£3.99

Per Kilo

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+44 02079932763 

+254 0722355378

A leader in cargo to Kenya and the world

Terms and Conditions

Please read our terms and conditions of use very carefully. By using our services you agree to theses terms and conditions. These terms and conditions of use may change in future without prior notice. These terms and conditions apply to the use of Air Cargo Global LTD services and use of websites and do not effect any other terms and conditions you may have agreed with Air Cargo Global LTD. All information herein contained in this terms and conditions of relates fully to Air Cargo Global LTD.  

Prices, Discounts and Quotations

All prices are inclusive of customs and taxes.

If the price for shipping changes we will inform you the customers by way of email communication.

All prices are subject to change without notice prior, however we will inform you of any chances as soon as possible.

All published prices on our websites do not include handling charge or insurance, however if you do need additional insurance please write to us via email and we will provide additional insurance for your goods.  Info@kenya-aircargo.com

Shipping goods are both weighed in kilograms and measured in centimetres before shipping to workout the shipping weight for the customers parcels.

Damage and loss in Transit

We do not accept liability for damaged good in post or by third party companies.

We aim to deliver goods to your door or our office without any damages.

Ensure you check your goods before leaving the office for damages, as otherwise we will not accept claims for damage after you the office.

Deliveries to your – ensure you check the goods whilst the delivery person is in your presences for damages. We will not accept claims for damages after delivery has been made.

All goods must be collected within 28 days of ACG LTD Nairobi or Mombasa office receiving the goods or customers receiving notification by ACG LTD.

Source and purchase service

There is a service charge fee for this service of £40, if other wise agree in writing with ACG LTD to reduce or discount this fee.

We do not accept liability for wrong purchased goods or wrong information provided by the customers.

It’s the customer duty to ensure the correct information is provided to ACG LTD for purchasing goods.

eBay.co.uk bidding – we will not accept liability for any bidding action that’s is not won.  If you would like ebay.co.uk purchased please ensure you provide correct link to the goods and ensure

UK Delivery address usage

The use of is subject to the follow conditions.

The customs must ensure his or her full name is on all the parcels along with our company name Air Cargo Global LTD and correct address.

Any parcels without full name or company name may not be accepted by reception teams.

We will not accept delays to receiving the goods without names.

Restricted goods

Alcohol and wine

Flammable goods including perfumes

Dangerous goods

Chemical and liquids

All goods declared dangerous by

All Batteries

All goods declared by AITAT as dangerous goods. See link http://www.iata.org/publications/dgr/Pages/index.aspx

If you’re not sure about your goods are restricted goods please do email us with information of the goods you would like to send. We will respond back to you with the correct information. Email us @ info@kenya-aircargo.com

Penalties

In the event of something suspicious or inappropriate being discovered the customers goods may be refused shipment or may not be released at destination till a fixed fine of £150 has been paid to cover ACG Ltd costs the relevant costs incurred whichever is greater.

Company Liability

Air Cargo Global LTD shall provide its services reasonably and with all the care possible, with carefulness, skill and good Judgment. Air Cargo Global shall not be liable or held responsible for any loss, damages delays by third party companies. We will however work with and support all clients with theirs complaints best fit as seen by Air Cargo Global LTD.  

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